Payment and Financing
We understand that unexpected pet illnesses can be stressful, both emotionally and financially. Our goal is to provide compassionate, high-quality care while ensuring transparency in our payment policies and care plans. Payment for services is required at the time of care, and for larger procedures, we will provide clear estimates and require payment before treatment begins. To support our clients, we offer easy-to-apply payment plans through ScratchPay and Humm, with easy online applications available through the links on our website. Approval is usually within minutes and you can apply prior to your visit.
More and more pet owners are recognizing the value of pet insurance in managing unexpected veterinary costs. Pet insurance can help cover accidents and illnesses, but it’s important to enroll before a health issue arises, as pre-existing conditions are typically not covered. We encourage you to speak with your family veterinarian about different pet insurance options to find the best plan for your pet’s needs.
Our payment policy is in place so that we can continue providing these much-needed urgent care services in our region. We accept Visa, Master Card, American Express and debit payments. As we are a cashless facility, we are able to accept cash but kindly request that exact change is provided as we do not carry cash onsite to provide change.
Our team is committed to working within your wishes and means to provide the best possible care for your pet. Never pressure - we are on your team.
When to Contact Us
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Vomiting/Diarrhea
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Loss of appetite
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Lethargy/pale gums
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Urinary tract issues
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Coughing/Sneezing or breathing issues
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Trauma/Road accidents
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Lacerations/Bite wounds
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Limping
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Ear, Eye and Skin issues
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Allergic reactions
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Ingestion of a toxin or foreign material
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Porcupine encounters
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Pain management
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End of life concerns
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Concerns that can't wait for your regular veterinarian
Our Services
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Professional Consultations and Team-Based Veterinary Care
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Transparent Pricing and Care Plans
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In House Laboratory
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Digital X-ray
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Ultrasound FAST Scans (comprehensive scans based on sonographer availability)
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Surgical Services
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Seamless Referral when ICU/Specialty Care is Required
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Compassionate End-of-Life Care
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Financing Programs
Redefining the After-Hours Experience
BayVETS Urgent Care was founded by a group of local veterinarians with a shared goal: to provide timely, efficient, and compassionate medical care for pets when your family veterinarian is closed. As long-time members of the Collingwood veterinary community, we understand the need for a local, trusted option for urgent cases — one that doesn’t come with extensive travel, long delays or high costs often associated with emergency hospitals. We also warmly welcome visitors to our region - whether you're here for a weekend or an extended stay, we're here to help.
Our clinic runs on a team-based approach, combining the skills of our experienced veterinarians with a highly trained team of registered veterinary technicians and veterinary assistants.
We assess all patients who walk through our door. Outpatient care is provided, similar to a human after-hours clinic and a triage system guides our flow. We are equipped to perform diagnostics, hospitalize and perform select surgeries. If your pet needs more advanced, critical, or specialized care we will ensure your pet is assessed, stabilized and made comfortable, and we’ll coordinate a seamless referral to the most appropriate facility. This helps avoid confusion, wasted time, and unnecessary expenses — making sure your pet gets the right care, in the right place, without delay.
At BayVETS Urgent Care, our goal is simple: to treat urgent cases swiftly and skillfully, and to support pet owners with clear communication, honest guidance, and outstanding care every step of the way.
For an optimal experience, we encourage calling ahead.
Experienced Veterinarian Always Onsite (not on-call)
No Pre-registration Required
All Welcome
Contact Us - We are here to help and want the best for your furry family member
Easy Apply Here
We're in the News
Dr. Becky Craig, Dr, Allison Ashleigh, Dr. Laura Crawford, Sherrie Osmond (manager), Dr. Jacquie Pankatz, Dr. Tai Deluna, Dr. Dana Clayton and Dr. Karla Scott (missing in the photo)
Our Local Partners
Work With Us
We have built an incredible team and continue to grow! As we move toward expanding our hours, we are looking for experienced veterinary professionals. We welcome DVMs. RVTs, VTs, VAs and CSRs to apply. Enjoy flexible scheduling, above average compensation and work with a team that values a healthy practice culture designed from the ground up.
24 Hour Emergency and Specialty Hospitals
Should your pet require overnight, ICU or specialty care, we are able to facilitate a transfer after a thorough assessment and treatment plan. You may also contact these facilities direct when we are closed.
Huronia Veterinary Emergency Clinic - Barrie 24/7
705-722-0377 hvecbarrie.ca
Bluewater Veterinary Emergency Clinic - Owen Sound Friday 6pm - Monday 6am and Stat Holidays
519-964-0949 bluewatervec.ca
King Animal Hospital - Newmarket 24/7 ICU and Specialists
1-888-622-7345 kinganimalhospital.com
ASPCA Pet Poison Control 24/7 Hotline
1-888-426-4435 aspca.org
Operating out of Collingwood Veterinary Services (across from Loblaws)
16 Pine Street, Collingwood, ON
L9Y 2N7
Find Us
Hours
Saturday, Sunday and Statutory Holidays
8am - 8 pm (weeknights soon!)
